There are many scooters available from Asia- who should I buy from?

There are many companies and shops that restore classic scooters, but the quality varies greatly. When considering who to purchase from, we recommend asking the following questions:

1. Is the vendor an in-house restoration shop or just an agent?

Many so-called restorers are actually agents who purchase scooters from local restoration shops. This can be problematic, as these scooters are often restored using subpar, worn-out parts or cheap reproduction components. As a result, the scooters are typically restored to a price point rather than a standard of quality.

2. How are the scooters prepared and painted?

The difference between a high-quality paint job and a cheap one may not be immediately obvious. A quality restoration involves multiple steps, including proper frame preparation, priming, and the use of high-quality imported paint products. This process ensures that the finish is durable and long-lasting. Our restoration process includes:

• 2K ICI Acid Etch Primer

• Zinc Primer (Anti-Rust Treatment)

• 2K ICI High Build Primer

• 2K ICI Acrylic Color

• ICI Clearcoat (proven to last for up to 30 years based on ICI research)

On the other hand, low-cost restorations often use simple cellulose paint that may last only a year or two before fading or chipping. Please review our Restoration Process for further details.

3. Are the scooters road tested and adjusted?

After restoration, the scooters require a running-in period (around 100 miles). Cables stretch, brakes and clutches bed in, and adjustments are made to the carburetors, brakes, and points. These adjustments should be completed before the scooter is shipped to you. Be cautious of companies that ship scooters immediately after assembly without performing this important process.

4.Does the restoration shop import quality parts?

High-quality restoration often requires imported parts. Many companies do not import parts from reliable sources, which can affect the scooter’s long-term reliability and ease of maintenance. At Lancaster Classics, we import parts from ISO-9001 certified manufacturers in Taiwan, India, Germany, and Italy. We also manufacture stainless steel parts in-house to ensure top-tier quality.

5. Does the vendor have experience in restoration?

Does the vendor understand Western standards of restoration, or are they relying on local knowledge to cut costs? Our team is made up of experts who know the standards required for a truly high-quality restoration.

6. Is there an after sales service/support?

After you purchase your scooter, you may have questions or need assistance. Does the vendor offer helpful, knowledgeable customer support? We offer responsive support via email (typically within 4 hours) and phone (within 12-24 hours). We are committed to resolving any issues promptly.

7. Is there a warranty on the scooter?

Is any form of guarantee offered or is it a case of buy it deal with it!

Please see this in the light that it’s meant - This is not meant to scare anybody, there ARE good companies out here in Vietnam restoring quality scooters to western standards, there are also many more companies whose restorations make me cringe....

A properly restored scooter is reliable, enjoyable and a great investment. A badly restored scooter is the exact opposite!!!

All fully-restored scooters come with a 90 day Limited warrantee from Lancaster Classics. The 90 days commences from the date of pick up (please note that if there is any wrong delivery/missing/damage of the scooter, the customer needs to fill in a complaint form with the forwarder immediately before they take the scooter home otherwise, we will not be responsible for any refund or compensation). We will replace any "New" part (not rebuilt parts) that ceases to function properly within 90 days of purchase Free of Charge. Refer to our Parts List to determine if the part in question is new or reconditioned. Labor is not included. If any replaced component breaks, all you have to do is SIMPLY take a picture and send to us ( We're different from some other shops that we DON'T need the faulty parts to be returned to us in exchange for the replacement). Call or notify us by emails and we will replace the item and send complete instructions on how to replace the item. Customer Satisfaction is our TOP priority. Please note the warrantee covers normal use conditions, not neglect or abuse or use as a rental scooter.

 We replace most of the parts when restoring the scooter and we are confident our scooters are reliable. Please see our Quality and visit our Inventory pages for details. Besides, our Online Support&Phone Support staff are always available for every questions related to Vespa/Lambretta as well as operating it.

8. Why is the price so good?

At Lancaster Classics, we restore many scooters each month and focus on efficient, high-quality restorations. By maintaining a high volume of restorations, we can offer competitive prices while still delivering excellent quality. Our goal is to build long-term relationships with our customers, which is why we encourage reselling and offer advice on how to market your scooter.

9. Is the scooter as good as it looks?

Absolutely! Our team of 28 skilled professionals works diligently to restore each scooter to the highest standards. We never cut corners, using only original engines and high-quality parts. We avoid cheap, inferior components that can devalue a classic scooter. The attention to detail in our restorations ensures that you’ll receive a scooter that looks and performs like new.

10. Can I personalize my scooter?

Yes! We offer a range of customization options, including performance exhausts, different seats, mirrors, luggage racks, and more. Please email us for additional details on personalizing your scooter.

11. I’ve never ridden a scooter before. Is it difficult to use? Will it break down easily?

Not at all. Vespa scooters are renowned for their ease of use and reliability. They are simple to ride, fun, and virtually indestructible when properly maintained. Whether you’re a first-time rider or an experienced scooter enthusiast, you’ll enjoy the ride!

12. Can I call to discuss my scooter?

Of course! We’re happy to discuss your scooter or restoration options with you. Please be mindful of the time difference (we are 7 hours ahead). Alternatively, you can send us your phone number, and we’ll arrange a time to call you. We also offer online support for your convenience.

13. Are the parts original?

We use original scooter engines and frames, replacing only the parts that need to be replaced. We use a combination of high-quality OEM parts from certified manufacturers and custom stainless steel components. For a full list of parts used in our restorations, please see our Parts List.

14. Is the necessary paperwork included with the bike?

Yes, all required legal documentation, including the vehicle's registration and title, is provided. The paperwork will be shipped via FedEx or UPS once final payment is received. Additionally, we provide complete Parts Manuals, Owner’s Manuals, and Service Manuals for the scooter.

15. Where can the bike be shipped to? Can it be delivered to my home?

We offer worldwide shipping to major ports. For an additional fee, we can also arrange for home delivery. Please refer to our Shipping section for more details.

16. What are the dimensions of the shipping crate?

Each crate measures 72 x 49 x 26 inches and weighs approximately 320 lbs (200 lbs for the scooter itself, with the rest depending on the model and additional options). Shipping costs are primarily based on dimensional weight, so the size of the crate helps determine the overall cost.

17. I love the color options – can I personalize the color scheme?

For custom orders, we offer a wide range of colors, including those from premium car brands like BMW, Mercedes, and Porsche. If you have a specific color scheme in mind, you can send us photos, and we’ll work to create your vision. Custom color options are free of charge.

18. How long will it take for my scooter to arrive?

Once we receive your deposit, it typically takes 6 days to restore a Vespa and 8 days to restore a Lambretta. Shipping from Vietnam to major ports takes around 32 days, and you will need approximately 5 days to clear customs.

Still have questions? We’d be happy to help! Please don’t hesitate to contact us for further information.